Refund & Cancellation Policy

Effective: 27 July 2026 · FlatPoll is operated by Zentez Solutions Pvt Ltd, Hyderabad, India. Payments are processed by Dodo Payments, our merchant of record.

Plans & billing

FlatPoll's Free plan is free forever. Pro is a monthly subscription billed per Slack workspace at a flat rate, regardless of team size, through Dodo Payments. New Pro subscriptions start with a 14-day free trial and no card is required to try Pro.

Cancellation

You can cancel Pro at any time from your billing settings or by emailing us. When you cancel, Pro features remain active until the end of the period you have already paid for, then the workspace automatically drops to the Free plan with all of your polls and data intact. We do not lock you out or delete anything on cancellation.

Refunds

If FlatPoll did not work as described, email us within 14 days of the charge and we will refund it in full — we don't argue about refunds. Because Pro is billed one month at a time, this covers the most recent monthly charge.

• Duplicate or accidental charges are refunded in full, no time limit.
• Service outage: if FlatPoll was unavailable for a meaningful part of a billing period, tell us and we'll refund that period.
• After 14 days into a paid month, the standard path is to cancel so you are not billed again — the current month is generally non-refundable past that window, but if something was genuinely wrong on our end, email us and we'll make it right.

How to request a refund

Email hello@zentez.io from the address associated with your account, or include your Slack workspace name and the approximate charge date. A human replies. Approved refunds are issued to your original payment method through Dodo Payments and typically appear within 5–10 business days, depending on your bank or card issuer.

Contact

hello@zentez.io